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Privacy Policy

Crest Haven Student Living (“we,” “our,” or “us”) is committed to protecting and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our residence, website, or services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, ID/passport number, date of birth, gender.
  • Contact Information: Email address, phone number, physical address.
  • Student Information: Institution, student number, course details.
  • Financial Information: Payment details and billing information.
  • Technical Data: IP address, browser type, and device information when using our website.
  • Usage Data: Information on how you interact with our services and facilities.
  • Special Personal Information (where applicable): Information required for safety, accessibility, or legal compliance.

2. How We Collect Information

We collect personal information through:

  • Application and registration forms
  • Lease and accommodation agreements
  • Website forms and online inquiries
  • Direct communication (email, phone, social media)
  • On-site interactions and security systems (e.g., CCTV)

3. Purpose of Processing Personal Information

In line with POPIA, we collect and process personal information for specific, explicitly defined purposes, including:

  • Processing student accommodation applications
  • Managing residency and lease agreements
  • Communicating important notices and updates
  • Providing services and support to residents
  • Processing payments and maintaining financial records
  • Ensuring safety and security within the residence
  • Improving our services and student experience
  • Complying with legal and regulatory obligations

4. Legal Grounds for Processing (POPIA Compliance)

We process personal information in accordance with POPIA based on:

  • Your consent
  • The conclusion or performance of a contract
  • Compliance with legal obligations
  • Legitimate interests of Crest Haven Student Living

5. Sharing of Personal Information

We may share your personal information with:

  • Service providers and contractors (e.g., payment processors, maintenance providers)
  • Educational institutions where necessary
  • Regulatory authorities or law enforcement when required by law
  • Security services to ensure resident safety

We ensure that all third parties comply with POPIA and maintain appropriate data protection standards.

We do not sell or rent your personal information.

6. Data Security

We take reasonable technical and organisational measures, as required by POPIA, to protect personal information against loss, misuse, unauthorised access, or disclosure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of your information
  • Request deletion or destruction of your personal information (where applicable)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You may control cookie settings through your browser.

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be made available on our platforms.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Crest Haven Student Living
Email: admin@cresthaven.co.za
Phone: 079 051 3147
Address: 2 Belding Street, Kimberley, South Africa

Effective Date: 25 March 2026

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